General FAQ
How do I track my order?
Once your order is shipped, you will receive a tracking link via email. Our logistics partners provide detailed updates on your delivery status.
What is the return policy?
We offer a 14-day EU right of withdrawal. Items must be returned in their original packaging with all accessories. Please contact us for a return label.
Are there any shipping fees?
Orders over €20 are shipped free of charge. Orders under €20 incur a flat shipping fee of €4.90 to all European Union addresses.
How long does delivery take?
Delivery times vary by region. Most orders are processed within 24 hours and delivered within 7–20 business days via our tracked courier partners.
Can I cancel my order?
You can cancel your order within 14 days of purchase. Please contact our customer support team to initiate a cancellation request.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. Secure checkout is available in all major European currencies.